Your Pets Are Our Priority
At Animal General, we are dedicated to providing your beloved patients and owners in the Avon area with quality veterinary care, backed by a passion for pet health and years of experience.
What to Expect at a Veterinary Appointment
Knowing what you should expect for your first visit to our veterinary hospital will help make this process more pleasant and comfortable for you and your pet.
STEP 1
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Veterinarian
A member of our team will review your pet's medical history with you and discuss any issues they might be having. This is a chance for you to ask whatever questions you may have and we will be sure to dedicate time to answering them.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will give a diagnosis for your pet as well as provide treatment options. Your vet will work with you to determine which treatment will be right for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in the Avon area. We are dedicated to providing state-of-the-art veterinary service to you and your pet, building a relationship with you both based on care, compassion and empathy.
Our knowledgeable vets are passionate about preventative care, educating clients and providing comprehensive veterinary care, from puppy and kittenhood to your pet's golden years.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Client Forms
Download and fill out the New Client Form and Patient Questionnaire to bring with you.
Quality Veterinary Care You Can Rely On
Our experienced vets are passionate about improving the health of pets from across Farmington Valley. Get in touch today to request an appointment.